Transparency First

Cancellation Policy

At NITSAA POLYMER PRIVATE LIMITED, we value your trust. We understand that plans change, which is why we have designed a simple, transparent, and hassle-free cancellation process for our customers.

1. Cancellation Before Dispatch

  • βœ“ Orders can be canceled within 24 hours of placement, provided the order has not yet been dispatched from our warehouse.
  • βœ“ To request a cancellation, simply email us your Order ID.
  • βœ“ For prepaid orders, the full amount will be reversed to the original payment method within 5–7 business days.

2. Cancellation After Dispatch

  • β€’ Once an order has been handed over to our logistics partner, it cannot be canceled instantly.
  • β€’ In this case, you may accept the delivery and then initiate a return/exchange request as per our Return Policy.

3. Refund Timeline

Prepaid Orders: Refund processed within 5–7 business days after cancellation confirmation.

Cash on Delivery: No refund is applicable as payment is not collected.

4. Shipping Policy

We are proud to offer Free Shipping on all orders across India.

There is no minimum order value required to avail of free shipping. The price you see is the price you pay.

Need Help?

Entity Details NITSAA POLYMER PRIVATE LIMITED
GST: 07AAKCN8735A1ZF
Registered Address 1st Floor, Plot-7, Shop-112, G-Block,
Vardhman Chamber, Vikas Puri,
New Delhi, 110018
Support Email: support@nitsaapolymer.com
Phone: +91 85879 35286
(Mon-Sat: 10 AM – 7 PM)